Contact the Carlton Hotel Buda Castle**** quickly and conveniently
Contact – Carlton Hotel Buda Castle****
Whether you have already booked your stay at our hotel near Buda Castle and the Chain Bridge, or you are just planning your trip to Budapest, our Carlton Hotel Buda Castle reception team is happy to answer all your questions. Be our guest – get in touch with us today!
Carlton Hotel Buda Castle**** contact details
Carlton Hotel reception – at your service 24/7
- late arrivals or early departures,
- transfer bookings and organizing your travel within Budapest,
- recommendations for sightseeing tours and culinary experiences,
- arranging laundry and other comfort services,
- or planning a surprise or a special experience during your stay.
How to get to Carlton Hotel Buda Castle****
The Carlton Hotel Buda Castle**** is one of the best-located hotels in Budapest, situated at the foot of the Buda Castle District, just a few minutes’ walk from the Chain Bridge and Clark Ádám Square.
By car
GPS coordinates: N 47.49910 E 19.03360
By public transport
- M2 metro: get off at Széll Kálmán Square, then take bus 16 to Clark Ádám Square
- Bus:16, 105, 178, 210, 210B and 216: bus stops are within a 5–8 minute walk from the Carlton Hotel
- Tram lines 19 and 41: also easily accessible on foot, close to the Carlton Hotel
Airport transfer
Upon prior request, we can arrange a comfortable, private airport transfer from Budapest Liszt Ferenc International Airport with our trusted taxi partner.
Please inform us before your arrival if you wish to use this service.
Frequently Asked Questions
Booking information
How can I book a room at Carlton Hotel Buda Castle****?
You can book your stay directly on our website (carltonhotel.hu) or by email at info@carltonhotel.hu.
Do I need to book in advance, or can I do it on arrival?
To secure your stay at our hotel near Buda Castle, we recommend booking in advance, as room availability is limited. If rooms are still available, our reception staff will be happy to assist you on-site.
When is my reservation confirmed?
Your booking is considered final once you have received a written confirmation from the hotel.
Is online booking secure?
Yes. All online payments are processed safely through the WORLDLINE banking system. Accepted cards: MasterCard, Visa, Maestro, and American Express.
How can I contact the hotel if there is an issue with my booking?
If you booked directly through the Carlton Hotel Buda Castle contact page, our team is available 24/7 by phone or via email. If your reservation was made via another website, please contact them first — but we’ll do our best to assist you as well.
Do I have to pay in advance for my reservation?
You can choose between advance payment and payment upon arrival. Please note that advance payments are generally non-refundable, so only choose this option if you’re certain of your travel plans.
Can the hotel give my reserved room to someone else?
No. Once confirmed, your room is held exclusively for you until cancellation or no-show.
Can I book for a group?
Yes. For more than 10 rooms, please request a personalized group offer via sales@carltonhotel.hu.
Cancellation and modification
Can I modify my booking?
The modification terms may vary depending on the reservation type, so please contact our Carlton Hotel Buda Castle reception team by email or phone for details.
What is the latest time I can cancel my booking free of charge?
As a general rule, cancellations are free of charge until 6:00 p.m. on the day before arrival. After this time, one night’s room rate will be charged.
What happens if I don’t show up on the day of arrival?
Your room will be held until 7:00 a.m. the following morning. After that, the reservation will be cancelled and one night’s fee will be charged. For non-refundable bookings, the full amount will be charged.
When is a cancellation considered valid?
We can only accept cancellations in writing, and they are considered valid once confirmed by our team.
Check-in and check-out
When can I check in and check out?
Check-in: from 3:00 p.m. • Check-out: until 11:00 a.m.
Is early check-in or late check-out possible?
Yes, depending on hotel availability and by prior arrangement, for an additional fee.
Can I store my luggage on the day of arrival or departure?
Yes, our Carlton Hotel Buda Castle reception will be happy to store your luggage safely.
Is online check-in or check-out available?
Yes, both online and on-site check-in options are available. Please note that upon arrival, personal identification documents must always be presented and scanned in accordance with local regulations.
Contact and assistance
How can I contact the hotel directly?
E-mail: info@carltonhotel.hu
Phone: +36 1 404 57 18
WhatsApp: +36 30 138 3031
Our Carlton Hotel Buda Castle contact team is available 24/7 to assist you.
Where can I ask about lost or forgotten items?
Please report it at the hotel reception — our staff will forward your request to the appropriate department.
Can you send forgotten items to my home address?
Yes, our dedicated logistics partner will ensure that any lost and found items are safely returned to you as soon as possible.
Getting here and parking
Where is the Carlton Hotel Buda Castle** located?**
Address: 1011 Budapest, Apor Péter utca 3.
What is the best way to get to the hotel?
Bus: Several bus lines stop nearby, such as 16, 105, 178, 210, 210B, 216
Tram: Trams also run nearby, for example 19, 41
Taxi/Transfer: the most convenient option, which you can even book with us in advance.
On foot: the hotel is a few minutes' walk from the Chain Bridge.
Is parking available?
Yes, the hotel offers its own secure, private parking for 20 EUR/night. Please note that a parking reservation must be made in advance, as spaces are limited and not automatically guaranteed with room bookings.
How can I get from the hotel to the city centre or the Buda Castle?
The Buda Castle is just a short walk away, and several bus lines departing from nearby stops connect you easily with the city centre and other key attractions.
Hotel facilities and conditions
Is there an elevator in the hotel?
Yes, all floors of the Carlton Hotel Buda Castle are accessible by elevator.
Is the hotel accessible for guests with disabilities?
The hotel is partially accessible.
Is there a 24-hour reception?
Yes, our Carlton Hotel reception is open 24/7 — whether you arrive late, need program recommendations, or request an airport transfer.
Is room service available?
Yes, room service is available during designated hours for breakfast, drinks, or special requests.
Is there internet access?
Yes, free Wi-Fi is available throughout the entire hotel.
Are the rooms non-smoking?
Yes, all rooms are strictly non-smoking, including balconies. Smoking is only permitted in designated outdoor areas, at least 5 metres from the entrance.
Is there a safe in the room — are my valuables secure?
Yes, every room is equipped with a safety deposit box.
Is air conditioning available in the rooms?
Yes, all rooms have individually controlled air conditioning units.
Can I bring my pet?
Yes, our pet-friendly rooms are available upon prior request. We can accommodate one small dog or cat for an additional fee. Please note that pets are not allowed in the breakfast area.
